From the emergency medical dispatchers who answer your calls, to paramedic ambulance crews, to the division heads, Toronto Emergency Medical Services is working for you

Toronto Emergency Medical Services employs over one thousand hard-working men and women. The service is organized into the following divisions:

Operations Division:

• Provides emergency and non-emergency medical care and transportation by paramedic ambulance crews.
• Responsible for operational supervision and support.
  

Operations Support Division:

• Provides human resource services to the department including: Accommodations, Fleet Operations, Facility Maintenance, Staff Scheduling, Materials Management and Communication Systems Engineering.
• Responsible for the maintenance and distribution of medical equipment and supplies.
• Supports the Operations Division.
  

Central Ambulance Communications Centre (CACC):

• Provides an ambulance dispatch service that includes a 911 call receiving system, radio dispatch and operational analysis.
• Comprises the operational functions of the dispatch service, and the design, operation and maintenance of radio, telephone and computerized equipment.
• Responsible for the training of dispatchers and the creation of updated map location data.

Program Development Division:

• Includes EMS Education, the Professional Standards Unit, Community Paramedicine, Media and Multimedia Communications, and EMS Planning.
• Provides public education to promote rapid and appropriate use of emergency resources.
• Provides continuing medical education to paramedics.
• Responsible for training and developing department staff for first-aid training for City of Toronto staff and for recruiting paramedics.
• Responsible for complaint investigation, operational reviews, and the coordination of programs with governmental agencies.