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Bruce K. Farr, Chief/General Manager
 As Chief of Toronto Emergency Medical Services, Bruce K. Farr leads the largest EMS service in Canada, responding to 250,000 calls per year.
Bruce has had a distinguished career as a Paramedic, Supervisor, Manager, Deputy Chief and Chief of Toronto EMS spanning more than 32 years.
During his tenure as Manager of EMS Education, Toronto EMS’ Advanced Life Support Program was successfully implemented and later accredited the Canadian Medical Association.
Bruce has worked with national and international organizations on emergency preparedness. As Deputy Chief of EMS Operations, he has been responsible for overseeing his team through major events affecting EMS in Toronto, including the G7 Summit, the Papal Visit and World Youth Days.
Most recently, Bruce has been invited to speak at multiple international emergency service conferences on Toronto EMS and the successful management of the SARS Crisis, the Molson Toronto Rocks Concert and the Power Outage.
Chief Farr received the Canadian Governor General’s EMS Award for exemplary service and St. John Ambulance Priory Award in recognition for his contributions to EMS.
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Alan Craig, Deputy Chief/Director-at-Large
 Alan Craig has been a paramedic since 1982 and was promoted to Deputy EMS Chief in 1999, responsible for the Program Development and Service Quality portfolio. Alan is an Advanced Care Paramedic and holds a Masters of Science degree in Urban Planning from the University of Toronto.
Alan currently serves as the EMS Deputy Chief-at-Large, with responsibility for a series of change initiatives at Toronto Emergency Medical Services.
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Norm Lambert, Deputy Chief/Director Program Development and Service Quality
 Norm Lambert has been with Toronto EMS for 29 years, starting as a paramedic in 1981. He was promoted to Training Supervisor in 1984 and later served as Supervisor, Policy & Program Review/Operations, and Manager of EMS Education. He was appointed to Deputy Chief/Director of EMS Operational Support in 1999 and for the last 5 years served as the Deputy Chief/Director of the Central Ambulance Communications Centre.
In his new role as Deputy EMS Chief/Director of the Program Development and Quality Services Unit, Norm’s responsibilities will include staff education, EMS Planning, quality management, ethno-cultural access, community liaison and Base Hospital partnership. Other program responsibilities will entail the Professional Standards Unit which manages public complaints about EMS service, ensuring compliance with government regulations, the Media and Public Relations group which handles internal and external communications and the Community Safe Guard programs including Community Medicine and Cardiac Safe City.
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John Lock, Deputy Chief/Director Operational Support
 John Lock joined Toronto EMS in 1976, spending seven years as a paramedic before being promoted to Operations District Supervisor. Following an assignment with EMS Education in 1994, he was promoted as an Operations Manager from 1995 until 1998, when he took over as the Central Ambulance Communications Centre (CACC) Manager. John was promoted to Deputy Chief/Director in April of 1999 and was responsible for the Central Ambulance Communications Centre from April 1999 to December 2003 and Operations from December 2003 to January 2010. John is now responsible for Operational Support.
John is currently a Board member on the AMEMSO (Association of Municipal EMS Services of Ontario) Board.
In his new role overseeing Operational Support John will oversee Toronto EMS Fleet Services, Central Ambulance Dispatch Systems (CAD) Systems and Engineering Technology support, Headquarters and Station Facility Maintenance, Materials Management, Equipment Retrieval and Maintenance, Finance and Payroll, and Capital Programs.
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Paul Raftis, Deputy/Director Operations
 Paul has been with Toronto EMS for 18 years, beginning as a paramedic in 1991. He is an Advanced Care Paramedic (ACP) and one of the original ACPs assigned to the Tactical Program.
Paul began to work as a Supervisor in Operations in 1999 where he was promoted in 2002. Since that time he has worked in the Deputy Chief of Operations Office as well as the Chief’s office. Paul has managed the Special Operations Unit as well as the Central Ambulance Communications Centre. Paul holds a Bachelor of Health Science Degree.
His core responsibility in EMS Operations is the oversight of emergency and non- emergency medical care provided to the patients in our community by our professional team of Primary, Advanced and Critical Care Paramedics. Paul is also responsible for the Special Operations teams that provide specialized paramedic service in unique environments. These teams include CCTU, PCTU, ERU, ESU, PSU, Tactical paramedics, HUSAR, CBRN, bike and marine medics.
In his new role as Deputy/Director Operations Paul will oversee the delivery of paramedic service to patients in the City of Toronto.
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Wayne Vibert, Central Ambulance Communications Centre
 Wayne Vibert has been at Toronto EMS for over 33 years. He began as a paramedic in 1977, served in the Emergency Response Unit (ERU) program and Ministry of Health (MOH) Air Ambulance program, and became one of our first Paramedic Level IIIs in 1984. In 1989, he was promoted into the EMS Education and Training Unit and since then has contributed to the organization as Manager of Policy and Program Review, Co-ordinator of Special Projects in Commissioner Gutteridge's office, Manager of the Central Ambulance Communications Centre, rotational Manager of North West Operations, rotational Manager of Operational Support, and his most recent assignment as Deputy Chief of Operational Support from 2003–2009.
In his new role as Deputy Chief/Director for the Central Ambulance Communications Centre, Wayne’s responsibilities include oversight of ambulance dispatch services, including call receiving, quadrant dispatch, resource deployment and system analysis. In addition, he is responsible for all CACC Training and QI activities.
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