Toronto Emergency Medical Services (EMS) is the sole provider of emergency ambulance response within the City of Toronto. A critical component of its mandate is to maintain and operate a thoroughly integrated communications/ dispatch system. This state-of-the-art structure assures immediate access by the public and uninterrupted, 2-way information sharing with our paramedic resources.
The smooth and efficient operation of the Central Ambulance Communications Centre (C.A.C.C.) is highly dependent on the dedication, expertise and professionalism of the dispatch staff.
If you have considered pursuing a career path in this field, the following information will give you an overview of the recruitment process, the training programs involved as well as some additional information which should help you determine if the role of an emergency medical communicator is right for you.
Selection and Hiring
The goal of our selection program is to identify candidates who possess the core competencies and critical skills necessary to become highly competent Emergency Medical Dispatchers (EMDs). The selection process begins with a thorough review of submitted resumes and applications. Individuals who are selected from this review will be contacted by phone or mail and invited to challenge our intake testing procedure.
Candidates who successfully complete the evaluation process may then be offered a place in an upcoming dispatch training program.
Prepare Yourself for the Selection Process with the Toronto EMS Communications Centre Recruitment Preparation Package. This is an set of interactive programs you can run from your computer. It will help you decide whether working in the Toronto EMS Communications Centre is the right career path for you. It will also help you prepare for training by familiarizing you with some of the infrastructure of the City of Toronto. Note: this is a large download (400 MB) so it may take some time depending on the speed of your connection.
Windows Version - Windows CACC.zip
Mac Version - Mac CACC.zip
Dispatch Training Program
The dispatch training program is accomplished in two stages.
Stage 1: Call Receiver Training
Call Receiver Training (CRT) is a 7-week program. The focus is on the critical protocols, procedures and systems essential for the processing of requests for both emergency and non-emergency ambulance service.
The CRT program combines a comprehensive in-class component with concurrent practical call processing activities. Throughout the program, the trainee's development is supported with continuous feedback and one-on-one coaching to ensure a steady progression of skills and abilities. At the conclusion of the CRT program, the new trainee must demonstrate a competent level of understanding and application of all procedures relative to call handling and documentation. After a developmental time performing the call receiving duties, the trainee proceeds to the second stage of the training program.
Stage 2: Modular Dispatch Training
The modular Dispatch Training program is 9 weeks in duration. There are five separate modules to be covered, each one focussing on a distinct dispatch position. We utilize a preceptor-based approach where active dispatch staff are temporarily assigned as Communications Training Officers (CTO). The role of this preceptor is to coach, advise, support and direct the progress and development of the new trainee in the classroom and in the communications centre.
A process of continual performance review and feedback is provided during the entire dispatch training experience to ensure that the trainee is compliant and competent with all fundamental Standard Operating Procedures.
Upon successful completion of the dispatch-training program, the recruit is assigned to one of six dispatch shifts where they develop and enhance their newly acquired skills with the support of experienced peers and supervisory staff.
Frequently Asked Questions
Do I need any special training, courses, etc. in order to apply for the position of EMD?
Although there is no legislated requirement to have completed a recognized Emergency Telecommunicator's course, it would be considered a valuable asset. Several Community Colleges in the GTA offer these programs.
When will the next hiring take place?
There are no set hiring periods. Staffing increases are determined on an "as required" basis. However, resumes with cover letters are always accepted and placed on file for future consideration.
How and where do I apply?
For more information on Emergency Medical Dispatcher employment with the City of Toronto, please contact one of the following:
Jyl McGunigal
E-mail: jmcgunig@toronto.ca
telephone: 416-392-3730
Glen Ruppel
E-mail: GRuppel@toronto.ca
telephone: 416-338-1269
To apply for this position, please fill out the online application including a cover letter and resume at www.toronto.ca/employment.
The City of Toronto only accepts job applications through our online form. Please do not email or mail resumes or applications directly to Toronto EMS.
Applicants are responsible for the safe and timely arrival of their documents. All applications and resumes are kept on file for a period of six months. Committed to employment equity, The City of Toronto encourages applications from Aboriginal people, people with disabilities, racial minorities and women.
Factors to Consider:
- Being an
Emergency Medical Dispatcher means participating in a busy, active, constantly challenging work environment.
- Mastering state-of-the-art communications technology.
- Can you picture this as a career for you?
- To help determine whether a career in emergency medical dispatching is for you, we have included a self-assessment survey that you can access by clicking on this link. Click here to download the survey.
