- Must have Grade 12 diploma or equivalent as approved by Ontario Ministry of Education.
- Must possess current certification in CPR and First Aid training and maintain same throughout employment with Emergency Medical Services.
- Experience and/or education required in public safety/health related fields, including but not limited to EMS, Police, and Fire Communications, Para medicine, Nursing, Air Traffic Control, Telecommunications student.
You must also have:
- Must demonstrate ability and dexterity in handling call-taking and dispatching functions using computer aided dispatch, multi-line telephone and radio communications systems.
- Ability to complete incident reports as per legislation.
- Must ensure the confidentiality of all records containing personal information that are in the custody or under the control of CACC/ACS.
- Must follow the CACC/ACC's practices.
- Must be able to define and carry out priorities as identified.
- Must be able to work efficiently and effectively in a multi-tasking high stress environment.
- Must demonstrate sound and rapid decision making ability under stressful conditions.
- Must demonstrate the ability to appropriately respond to changing circumstances.
- Must demonstrate to transfer learned skills into practical, real-time application.
- Must demonstrate effective interpersonal communications skills to deal with the public, allied agency personnel and co-workers.
- Must possess and maintain advanced knowledge of the geography of the Toronto area, including, but not limited to, major streets, highways, public transit, hospitals, primary medical facilities, therein.
- Must demonstrate the ability to communicate effectively and clearly in English (both written and verbal) under stressful conditions.
- Must have accurate keyboarding skills of 3678 keystrokes per hour.
- Must possess advanced working knowledge of Microsoft Windows in a multi-screen computer environment.
- Must be able to work 12-hour rotating shifts including days, nights weekends and statutory/religious holidays.
- Must be able to work for sustained periods of time while physically connected to the telephone and computer aided dispatch console.
- Must be able to acquire and maintain Emergency Medical Dispatcher certification in accordance with standards set by the International Academy of Emergency Dispatching through on the job TEMS training.
- Good hearing and vision (including colour vision) appropriate for call-taking/dispatching functions are required.
- Applicants are required to demonstrate in their applications/resumes that their qualifications match those specified in the job call. Failure to do so will result in elimination from the competition.
- Assessment may include an interview, written and/or practical test. Location of assessment to be determined.
The following information describes the responsibilities and qualifications of an emergency medical dispatcher.
- Provides emergency and non-emergency ambulance communication and dispatch services for Toronto Emergency Medical Services.
- Receives and processes incoming emergency and non-emergency telephone requests for service.
- Confirms incoming information from callers and inputs data into a computer.
- Determines nature and urgency of service requests.
- Provides pre-ambulance arrival patient care instruction over the telephone.
- Dispatches appropriate resources to requests for service.
- Deploys available ambulance resources to maintain maximum response performance.
- Directs ambulances to appropriate hospital destinations.
- Coordinates non-emergency service requests with hospitals, ambulances and other Central Ambulance Control Centres.
- Efficiently operates console equipment including multi-line telephone, radio and computer aided dispatch equipment.
- Completes appropriate documentation as required.
- Answers enquiries from the public, allied agencies, etc.
- Follows established standard operating protocols and procedures.